My Order
The best way to keep up to date with the status of your order is to visit the Track My Order page. You can also click the link in your dispatch email, which you will receive as soon as your order has been dispatched from our warehouse.
If you have an account, you can track your most recent orders by visiting the My Purchases page in the My Account section.
The best way to keep up to date with the status of your order is to visit the Track My Order page. You can also click the link in your dispatch email, which you will receive as soon as your order has been dispatched from our warehouse.
If you have an account, you can track your most recent orders by visiting the My Purchases page in the My Account section.
After your order is dispatched you can track the delivery status of your order online with our courier by clicking on My Purchases.
Please note the courier may not post tracking information online for up to 24 hours after the order is dispatched.
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Order status descriptions
Processing
Your order is currently being processed into our warehouse system. Once your order is confirmed and accepted, it will appear as ‘In Warehouse’ status.
In Warehouse
The order is now being managed by our Warehouse team, who will select, pick and package your order in time for dispatch.
Dispatched
Our courier has collected your order from our warehouse and is in the process of delivering it to you. You may track this delivery by clicking on your tracking number under ‘Order Details’.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
- • Item(s) not available.
• Difficulty in processing payment information.
• Cannot deliver to address provided.
• A duplicate order was placed.
• If your order is cancelled by us, you will receive an email to explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount.
Once your order is confirmed, if you wish to cancel your order we advise you will need to contact us via one of the following:
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Orders are processed in accordance to your delivery preference. UK mainland orders received by 12 noon, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.
Orders are processed and shipped on business days only (Monday through Friday, excluding bank holidays).
We're sorry Clinique only delivers online orders to UK addresses (excluding the Channel Islands).
All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and shipped.
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