WHERE IS MY ORDER?

The best way to keep up to date with the status of your order is to visit the Track My Order page. You can also click the link in your dispatch email, which you will receive as soon as your order has been dispatched from our warehouse.

If you have an account, you can track your most recent orders by visiting the My Orders Status page in the My Account section.

After your order is dispatched you can track the delivery status of your order online with our courier by clicking on “View all Orders”. 

Please note the courier may not post tracking information online for up to 24 hours after the order is dispatched.

ORDER STATUS DESCRIPTIONS

Processing

Your order is currently being processed into our warehouse system. Once your order is confirmed and accepted, it will appear as ‘In Warehouse’ status.

In Warehouse

The order is now being managed by our Warehouse team, who will select, pick and package your order in time for dispatch.

Dispatched

Our courier has collected your order from our warehouse and is in the process of delivering it to you. You may track this delivery by clicking on your tracking number under ‘Order Details’.

Can’t find the information you are looking for? Contact Us or .

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Occasionally, we may need to cancel your order for one of the following reasons:

Item(s) not available.
Difficulty in processing payment information.
Cannot deliver to address provided.
A duplicate order was placed.

If your order is cancelled by us, you will receive an email to explain the reason for the cancellation and we will refund your original payment method with the appropriate amount.

Please note that for security we are not able to amend an order or address information once you have confirmed your order.

If you wish to cancel your order, please Contact Us immediately to discuss which options are available to you.

Please note as we generally process orders very quickly it may not be possible to prevent your order from being dispatched. In this instance, please return your order once received in accordance with our Returns Policy.

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Welcome to Clinique Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the instructions below:

Step One:
Rollover a product image and click on the Quickshop button. Select your desired shade, size or form as relevant and then click “add to bag”.

For additional product information, how-to videos and related links, click on the product name or view details link. From the product detail page select “add to bag” to place the item in your cart.

Step Two:
When you've completed shopping, click the shopping bag icon found on each page or click the Checkout button that will be displayed each time you add an item to your cart along with the details for that item.

Follow the onscreen instructions to proceed through the checkout process. Please note that you may change the contents of your shopping bag including the quantity (up to six [6] of any single item) during checkout prior to clicking on Submit Order.

More information on our Maximum Purchase Policy.

Step Three:
After your order has been submitted, a "Thank You" page will be displayed confirming that your order was received. An email confirming receipt of your order will also be sent shortly after your order was submitted. If an order confirmation does not arrive within 24 hours after submission, please Contact Us.

If you have any questions or concerns when placing an order, or if you wish to enquire about a previously placed order, please Contact Us. Please have your order number available to ensure a fast service

VIEW BAG
Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.

DELETING ITEMS FROM YOUR SHOPPING BAG
If you wish to delete an item in your Shopping Bag, simply go to “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.

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This site is best viewed with Internet Explorer 6 and later versions, Firefox 2.0 and later versions and with a minimum monitor resolution of 1024 x 768. Please note that monitors display colors differently based upon their settings.

Please feel free to Contact Us us with questions about specific colors, and we'll be happy to provide you with any additional description that is available.

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Our site works best with Internet Explorer 6.0 and other later versions, Firefox 2.0 and other later versions, and Safari 2.0.4 and other later versions.

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At Clinique Online, we understand how important security is to you. When you place an order at Clinique Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to:

http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

Internet Explorer 7.0 and higher
Mozilla Firefox 3.6 and higher
Safari 4.0 and higher
Chrome 10.0 and higher

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Temporarily Out of Stock / Backordered Items
If an item is not available, it will be shown as out of stock on its product page, within the online shop. Unfortunately you cannot add out of stock items to your Shopping Bag. However the stock that we have available online may be different to the availability within stores. Please consult our store locator for your nearest stockist.

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REDEEMING OFFER CODES.

Simply enter your offer code in the text box marked “Offer Code” on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the “Order Review” page.

Please Note: Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.

APPLYING AN OFFER CODE

• To successfully apply an offer code to your order, you will need to be signed into your online account with email address and password.

• Before entering your offer code, please fully read the Terms & Conditions associated with the offer/promotion, to ensure that your order meets the qualifying terms to be applied.

• Only one offer code may be used per order and offer codes cannot be used in conjunction with any other offers, including but not limited to sale items, new launches, gift sets, limited editions.

NOTE: Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer.

TROUBLESHOOTING

• Please ensure you are signed into your account at the time of placing the order before entering the offer code.

• Check that your order does not contain any sale items, new launches, gift sets, or limited edition items.

• Please ensure that the offer code being applied is formatted correctly, e.g. be aware of capital letters and any special characters.

• If an offer does not appear to have applied to your order, please check your order qualifies before completing the transaction, as this will not auto-apply after checkout.

Can’t find the information you are looking for? Contact Us or .

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Gift orders always receive special care at Clinique Online. We will be happy to create a beautiful gift package and include a note card with your personal greeting.

If you wish to have your Clinique Online order packaged as a gift, simply click on the "Gift-Wrap" option during "Checkout". If you wish to include your personal greeting, please enter it in the text box provided. This service costs £3

Please note: Multiple items within a single gift order will be presented as one gift package.

While stocks last. Gift wrap shown may vary. Gift wrap must be selected at checkout

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You can order an eGift card online. This eGift card may be presented for payment for purchases online at Clinique.co.uk. This eGift card may be used to purchase merchandise but may not be exchanged or redeemed for cash. For any eGift card enquiry, balance enquiry, or to report a lost or stolen card, please call 08081 782064.

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